At The Ninth Bite Company, we take pride in providing high-quality food and personalized service for every event. Because our services require advance planning, ingredient sourcing, and preparation, the following refund policy applies:
Deposits
- All bookings require a non-refundable deposit to secure the event date and time.
- Deposits are applied toward the total balance of the event.
Cancellations
- Cancellations made 7 or more days before the event may receive a refund of any payments made excluding the non-refundable deposit.
- Cancellations made within 6 days of the event are non-refundable, as food purchases and preparation will already be underway.
Rescheduling
- Clients may request to reschedule once, subject to availability.
- The deposit may be transferred to a new date if rescheduled at least 7 days in advance.
Event Day & Satisfaction
- No refunds will be issued once food preparation has begun or after the event has taken place.
- If there is an issue with your order, it must be reported within 24 hours of the event so we can address the concern appropriately.
Weather & Emergencies
- In cases of severe weather or unforeseen emergencies, rescheduling or partial credit may be considered at the discretion of The Ninth Bite Company.
By booking with The Ninth Bite Company, clients acknowledge and agree to this refund policy.